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"Thank you for a smooth and hassle free transaction. You answered my questions immediately. Your order process was easy and my machine arrived quickly. I have already recommended you to my Sister who is looking to replace her Dyson".
Mary PhippsM
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Why buy NUMATIC from us?
It is our policy to make the Numatic buying process as straightforward, pleasant and easy as possible. You don't have the annoying process of logging on or creating an account that most sites require. We just need the essentials to ensure we send you the correct item to the correct address at the right time.
I hope you find our website full of useful information that should help you make the right decision as to which Numatic machine is best for you. If there is anything that you are not clear of then please give me a ring (01935 389 567) or send me an email at jim@affordablegroup.co.uk and I will gladly help or advise.
A lot of our customers buy Numatic products because of their excellent record of reliability. However, very occasionally, you might have cause to need help under Numatics warranty .
To make this process as pain free as possible I have developed our own system to manage the entire warranty process at NO COST TO YOU OUR CUSTOMER. My aim is 100% Customer satisfaction 100% of the time.
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The Affordable Group Warranty Pledge.
If you need assistance under the Numatic Warranty we will:
> Collect the machine from your address (please box it up).
> Repair or replace it as appropriate.
> Return the machine back to you as quickly as possible.
Provided the problem is covered by Numatics Warranty Policy we will make NO CHARGE for this.
To start a claim just email the following details to jim@affordablegroup.co.uk:
> Your name
> Daytime telephone number
> Address
> Machine collection address (if different)
> Machine delivery address (if different)
> Machine serial number - 9 numbers long eg 062412345
> Machine Model No eg HVR200-22
> Approximate purchase date
> Details of fault - please give as much information as possible
We won't make a meal out of things, just fill out what you can. We already know you bought the machine from us so there is no need for receipts, invoices or any other nonsense. Then let me do the rest.
Jim Knight
Affordable Group
Numatic Warranty Policy
Numatic International Limited warrant to the original purchaser that its products are free of defects in both material and workmanship for the period shown below:-
Vacuum Cleaners 2 Years
Rotary Floor Machines 2 Years
Twintec Auto Scrubber-Dryer 1 Year
Mopping, Compacts, Combi and Servocare Products 1 Year
Individual Accessories and Spare Parts 6 Months
Note: This warranty expressly excludes consumable parts such as carbon brushes, floor brushes, mops etc. that are considered replaceable from time to time during the normal working life of the machine.
a. The warranty period commences from the date the goods are purchased.
b. All warranty claims must be processed through the Dealer from whom the equipment was purchased. The Dealer will co-operate with the purchaser throughout the warranty claims procedure and will arrange any necessary repairs using genuine Numatic parts.
c. If the original Dealer is no longer available to fulfil his obligations please contact Numatic International Limited with full details of the claim and proof of purchase so that this may be processed without delay.
d. Any warranty claim can only relate to the specific part that is proven to be at fault and for which a replacement will be supplied but cannot be extended to constitute a claim against the complete appliance.
e. Numatic International will supply the Dealer with any warranty parts required subject to the claim being validated after return of the faulty items in accordance with Numatic International Limited's General Conditions of Sale.
f. Claims will not be accepted if they are the result of fair wear and tear, misuse or abuse of any kind.
g. No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of Numatic International Limited.
h. Numatic International Limited reserve the right to charge for any unnecessary work carried out as a result of an invalid claim.
i. No variation to this warranty may be made or implied by any member of Numatic International Limited or its Dealers unless such variation is in writing and authorised by the Company.
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